Returns & Exchanges policy
I do hope that your are very happy with what you receive.
If you are not then please get in touch immediately.
Items can only be returned if they were purchased from this website.
I hope that you find the website easy to use, but please feel free to email here if you have any problems.
Thank you for shopping with RalaClara!
Sweden Returns
Your rights to return goods are protected under the EU Distance Selling Directive. You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You need to notify us of your wish to cancel your order within this period – by email (hej@ralaclara.com). You then have a further 14 days from the date you notify us of your cancellation to return the goods. Your refund will be paid within 14 days. Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform us that you want to return the product, within 7 working days.
When contacting us please quote your full name and address and the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. We do not refund postage charges incurred in returning your item unless you are returning the item because we sent you an item incorrectly or it is faulty. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. If the item is faulty please provide images of the fault when emailing us. Faults and/or damage should be reported within 7 days of receiving the order.
PLEASE MAKE SURE you check your item thoroughly before writing in it. If a fault is detected after an item has been written in we cannot accept the item back.
If your item is not faulty it must be returned 'as new' with all product packaging intact for a full refund. We are unable to accept items for return once they have been opened or used.
If your order is returned to us because you have given incorrect address information or if the parcel has been refused upon delivery you will have to pay a re-delivery fee/returns fee.
If you have benefited from the Free Delivery on orders over €35.00 and you choose to return part of the order bringing the total of your remaining order under €35.00 you will be refunded minus €4.50 (Standard Tracked delivery fee).
If you have benefited from a discount on your order and you choose to return part of the order bringing the total of your remaining order under the discount threshold your order will be refunded reflecting this and the discount will no longer be valid on your order.
None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Sale Returns - SALE ITEMS
You can cancel Sale orders up to 14 days after receiving the order. You are responsible for returning the goods within 14 calendar days of when you cancel the order.
Preparing an item for return
To return an item please ensure it is returned 'as new' with all product packaging intact for a full refund. We are unable to accept items for return once they have been used or are missing the manufacturer's packaging. The item must be packaged securely and in the same type of packaging in which it arrived. If an item is damaged on its return journey to us due to poor packaging we will not be able to refund the order. Please do not package items in bubble-lined envelopes, unfortunately, this type of packaging does not protect items from getting crushed or bent on their return journey.
Please pack a copy of your original invoice details, if you don't have your original invoice to hand please write your name, full address, and email address clearly on a separate piece of paper. Include this with your return so that we can trace your original order. Please pay the postage costs and request proof of postage from your chosen delivery service. Items are your responsibility until received by us so we recommend you use a recorded delivery service and package the item well.
Please send all returns to:
RalaClara
Kyndelgränd 7,
Lgh 1301,
Tyresö,
135 36 Sweden
International Returns
Your rights to return goods are protected under the EU Distance Selling Directive. You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You need to notify us of your wish to cancel your order within this period – by email (hej@ralaclara.com). You then have a further 14 days from the date you notify us of your cancellation to return the goods. Your refund will be paid within 14 days. Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform us that you want to return the product, within 7 working days.
When contacting us please quote your full name and address and the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. When returning an item from another country please note the customer will have to pay the returns fee at their local post office. We do not refund postage charges incurred in returning your item unless you are returning the item because we sent you an item incorrectly or it is faulty. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. If the item is faulty please provide images of the fault when emailing us. Faults and/or damage should be reported within 7 days of receiving the order.
PLEASE MAKE SURE you check your item thoroughly before writing in it. If a fault is detected after an item has been written in we cannot accept the item back.
If your item is not faulty it must be returned 'as new' with all product packaging intact for a full refund minus the delivery charge. We are unable to accept items for return once they have been opened or used.
If your order is returned to us because you have given incorrect address information or if the parcel has been refused upon delivery you will have to pay a re-delivery fee/returns fee.
None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Sale Returns - SALE ITEMS
You can cancel Sale orders up to 14 days after receiving the order. You are responsible for returning the goods within 14 calendar days of when you cancel the order.
Preparing an item for return
To return an item please ensure it is returned 'as new' with all product packaging intact for a full refund. We are unable to accept items for return once they have been used or are missing the manufacturer's packaging. The item must be packaged securely and in the same type of packaging in which it arrived. If an item is damaged on its return journey to us due to poor packaging we will not be able to refund the order. Please do not package items in bubble-lined envelopes, unfortunately, this type of packaging does not protect items from getting crushed on their return journey.
Please pack a copy of your original invoice details, if you don't have your original invoice to hand please write your name, full address, and email address clearly on a separate piece of paper. Include this with your return so that we can trace your original order. and pay the postage costs. Please pay the postage costs and request proof of postage from your chosen delivery service. Items are your responsibility until received by us so we recommend you use a recorded delivery service and package the item well.
Please send all returns to:
RalaClara
Kyndelgränd 7,
Lgh 1301,
Tyresö,
135 36 Sweden
Canceling an order
If you wish to cancel an order which has not yet been dispatched please contact us via email straight away at hej@ralaclara.com
Failed Deliveries | Return to Sender
In the event of an incorrect address being entered when placing your order or if the order has been refused in error upon delivery there will be a re-delivery/returns fee. This fee will be charged at our most basic rate for customers who selected the Free Standard delivery (€3.50). If you have chosen a Tracked or Expedited service the original delivery fee charged will apply. If you choose to cancel the order you will be refunded minus these amounts (depending on the service chosen).