Shipping & Delivery
Shipping And Handling
All orders are shipped the next working day after placing your order & subject to payment card authorization. Please note we do not dispatch any orders on a Saturday or Sunday.
Sweden Delivery
Card Standard Delivery (Singular): Standard Delivery is from €2.50| Expedited Delivery is €6.00
If you order 3x or more cards: Standard Delivery is from €2.50 | Expedited Delivery is €6.00
Cards Tracked Delivery: Standard Tracked Delivery is €4.50 | Expedited Tracked Delivery is €6.50
All other Standard Delivery items start at €4.50 (Tracked) and will arrive in approx 3-5 working days
All other Expedited Delivery items start at €6.50 (Tracked) and will arrive in approx 1-3 working day
All postage costs will be stated clearly at the checkout
FREE Delivery is applied to all Sweden orders over €35.00 and will arrive in approx 2-5 working days
PostNord does not class an item as lost until 10 days after the due date so please note we cannot refund or re-send orders until this time has passed.
Once your order has been dispatched the delivery address cannot be changed
If you place multiple orders which are going to the same address they will be packaged in as few packages as possible to save on the excessive use of packaging
Europe & Worldwide Delivery
We offer fast delivery to a wide range of global destinations
All postage costs will be stated clearly at the checkout
You will be required to pay Customs, Duty & Handling charges upon arrival to your country, these are not included in your payment to us
Delivery period will depend on local postal services, but will typically take from 7-14 working days from placing your order
If your order has not arrived within 7-14 days please contact us straight away
In very rare circumstances an order can take up to a maximum of 30 days
Once your order has been dispatched the delivery address cannot be changed
If you have any queries or concerns when placing your order please contact us at hej@ralaclara.com.
International Orders and customs charges
Deliveries to non-Sweden addresses are sent by PostNord. You can choose from either the International Standard or International Tracked Service. Please note the International Tracked service is always at least €5.00 more expensive than the Standard service but will also cover you for loss and damage. These charges only include delivery; therefore customers will be responsible for import duties and local taxes.
Please note that customers outside of Sweden may be required to pay local customs or duty charges; these are not included in your payment to us and we are not responsible for the payment of these fees. You may also be charged a processing fee relating to the handling of customs clearance and this is not included in your payment to us, but you are responsible for paying this to receive your order. We recommend that you familiarise yourself with your local laws regarding these fees.